FAQ
Quick answers about the Lifetime Services Access portal.
Membership
Is it really lifetime?+
Yes. One payment, no renewals. Your account stays active as long as the portal exists.
Can I transfer my membership?+
Activation codes bind to your account on first use and are non-transferable thereafter.
Where do I see my activation code?+
On your dashboard immediately after sign-in, and in the email Stripe sent for the purchase.
Redemptions
How often can I redeem?+
Once every 30 hours, system-enforced. The countdown shows up on your dashboard.
Why don't I see codes upfront?+
Codes stay vaulted until you redeem. This protects everyone from leaks and lets us guarantee inventory at redemption time.
Can I queue multiple redemptions?+
No — only one active redemption per cooldown. This keeps the catalog fair for every member.
Billing & Support
How do I get a refund?+
Membership is generally non-refundable once activated. Contact concierge for special cases.
What if a code I redeemed didn't work?+
Reach out within 24 hours and we will replace it from inventory.
How do I contact support?+
Use the support link in your dashboard or email the concierge address on your receipt.